Frequently asked questions
Do I need an account to book?
No. BaliLoka uses guest checkout — you only need your name, email and (optionally) a phone number. Your voucher is issued immediately and can be retrieved later using your booking reference and email.
What currency are prices in?
All prices are shown and charged in Indonesian rupiah (IDR). The package price, any promo discount and the service fee are itemised before you confirm.
How do I find my booking again?
Go to Find my booking and enter the booking reference from your confirmation (it looks like AH-260101-ABCDE) together with the email address you booked with.
Is my spot confirmed straight away?
Activities marked Instant confirmation reserve your places at the moment the booking is created, and availability for that departure is reduced immediately so the slot cannot be oversold.
Can I cancel or change my booking?
Cancellation terms are set by each operator and shown in full on the activity page under Cancellation policy. Check that section before booking, as terms differ between operators.
How do promo codes work?
Enter the code in the booking panel and press Apply. The discount is calculated and validated on our servers; expired or invalid codes are rejected and the original price stands.
Who runs the activities?
Independent local operators. The operator's name is shown on every activity page, and they provide the guides, equipment and transport described in the listing.